Fine Print
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Advice & Support
Financial Services Guide
Our Financial Services Guide (FSG) is an important document to help you understand the financial services we are able to offer you. Its purpose is to educate you, prior to a financial service being provided, on certain matters such as:
- who we are and how we can be contacted;
- what services and products we are authorised under our licence to provide to you;
- how we (and any other relevant parties) are paid; and
- who to contact should you have a complaint. If you choose to use our services, you may also receive from us a Product Disclosure Statement (PDS) or other type of Offer Document. The PDS or offer document contains information about the particular product and will assist you in making an informed decision about that product.
Read our FSG here – PIS Financial Services Guide and Privacy Policy
Copyright
This site and the data contained in it are supplied solely for informational use. Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act, no part may be reproduced or re-used for any purpose whatsoever without written permission of Eclipse Financial Planning Pty Ltd. However, users may download information for their own private use.
Disclaimer
The information contained or referred to in this web site has been compiled for the convenience of customers and prospective customers, looking for information about Eclipse Financial Planning Pty Ltd and the services we provide. We have taken all reasonable care in preparing and presenting this information, but we cannot warrant that it is complete and/or accurate in all respects or fully up to date. Eclipse Financial Planning Pty Ltd, shall not be responsible for any eventualities arising from the use of the information in this web site for any purpose whatsoever.
Email Disclaimer
The new Spam Act, which came into effect on 10 April 2004, is aimed at reducing the number of unsolicited emails and other electronic communications.
You are currently on our database to receive email newsletters, updates, offers, invitations and other communications from us. If you do not want to receive emails in the future from Eclipse, please send an email to info@eclipsefs.com indicating that you no longer want to be contacted via email and your electronic address will be removed from our database. If you do not unsubscribe, we will continue to send you electronic communications.
The information contained in your email may be privileged and confidential. If you are not the intended recipient you must not disseminate, copy or take any action in reliance on it, and we request that you notify us immediately via email. Any views expressed in an email message are those of the individual sender, except where specifically stated otherwise.
Email may not be a safe method of communication and you must assess the risks associated with this type of communication. There is no warranty that an email is error or virus free. Eclipse is not liable if an attachment is altered without its consent. If we suspect that an email may be virus-infected, it may not reach its intended recipient to ensure the security of the Eclipse network. If you are concerned by this, please request confirmation of receipt within the body of your email and resend the email if the confirmation is not received within a reasonable time.
Privacy Policy
Eclipse Financial Planning Pty Ltd, comply with the Privacy Policy of Professional Investment Services.
In December 2001 the Australian Federal Government’s amendment to the Privacy Act came into effect covering all personal information held by organisations. The new legislation strengthened customer privacy protection. PIS have an obligation to protect the privacy of its client information. Our privacy policy reflects the spirit and content of the government’s laws.
This statement addresses potential concerns you may have about how personal information you provide to PIS and its authorised representatives is collected, held, used, disclosed and transferred.
Collection
As a financial planning organisation we are subject to certain legislative and regulatory requirements that necessitate us obtaining and holding detailed information which personally identifies you and or contains personal information. In addition, our ability to provide you with a comprehensive financial planning advice service is dependent on us obtaining personal information about you. The type of information we will ask you to provide will include;
- Personal information about you and your family and health details.
- Employment details and employment history.
- Details of your financial goals and objectives.
- Details of your current financial circumstances, including your assets and liabilities, income, expenditure, insurance
Cover and superannuation
- Details of your investment preferences and aversion or tolerance to risk.
- Details of your Estate Planning arrangements.
- Details of your social security eligibility.
We will only collect, maintain and use Personal Information about you if it is necessary for us to adequately provide to you the services you have requested including:
- The preparation of your financial plan.
- The provision of financial planning advice.
- Making recommendations about securities, investments and risk products.
- Reviewing your financial position.
- Reviewing recommendations.
- Provision of insurance advice and recommendations.
Failure to provide personal information may expose you to high risks in respect of the recommendations and may affect the adequacy or appropriateness of advice.
Use and Disclosure
We will not use or disclose Personal Information collected by us for any purpose other than the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or where you have consented to such disclosure.
We are required under the Rules of Professional Conduct of the Financial Planning Association of Australia (FPA) to make certain information available for inspection by each of the above and/or a relevant third party on request to ensure ongoing compliance with professional standards, relevant legislation and ensure best practice is adopted in our business. This may involve the disclosure of your personal information. We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
In order to fulfil the purposes set out above we may provide access to your personal information to third parties with which we have a business relationship, for example those who maintain and update our database.
Your personal information is generally held in your client file. Information may also be held in a computer database.
Our website contains links to other websites whose operator may or may not adhere to a privacy policy or be governed by the National Privacy Principles. While it is not necessary to register your personal details to use our website, we may in the future offer a registration service that will enable you to receive product and service updates, newsletters and other information. In the event you do register with us in the future we will collect personal information including your name and e-mail address.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. Paper files are stored in lockable cabinets. All record movements off premises are recorded in a central register. Allowing only personnel with security passes to access the premises out of business hours; controls access to our premises. All computer-based information is protected through the use of access passwords on each computer. Data is backed up each evening and stored securely offsite.
Access to Your Personal Information
You may at any time, by contacting us by any of the methods detailed below, request access to your personal information. We will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. In the event that you become aware, or believe that any Personal Information is inaccurate, incomplete or outdated, you may contact us by any of the methods detailed below. Please note that we need not provide access to personal information where a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonably interfere with another person’s privacy, or be a breach of the law. If we refuse access, we will advise you of our reasons for doing so.
Complaints Resolution
We are committed to providing clients whose personal information we held, a fair and responsible system for the handling of their complaints.
If at any time you have any complaints in relation to privacy, please contact our privacy officer. We will seek to address any concerns you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to the Office of the Federal Privacy Commissioner.
Professional Investment Services
Level 9, 10 Bridge Street
Sydney NSW 2000
T: 1300 557 598
www.centrepointalliance.com.au
Professional Investment Services Pty Ltd (PIS) ABN 11 074 608 558 is the holder of an Australian Financial Services Licence (No 234951) under which PIS is authorised to carry on a financial services business which includes the provision of financial product advice and dealing in financial products. Eclipse Financial Planning is a Corporate Authorised Representative No.422806 of Professional Investment Services Pty Ltd. ABN 11 074 608 558, an Australian Financial Service Licence holder (No 234951). Justin Butler (246805) and Nick Haratsis (340620) are both Sub Authorised Representatives of Eclipse. Justin Butler and Nick Haratsis provide Financial Planning, Retirement Planning & Superannuation Advice, Self-Managed Super Funds, Investment Portfolio Construction – Individually Designed & Managed Direct Share Portfolios, and Risk Management – Personal Insurance advice only as an Authorised Representative of Professional Investment Services Pty Ltd (“PIS”). All other services provided not listed above are not provided under the authority of the PIS Australian Financial Services Licence. PIS Financial Services Guide and Privacy Policy
General Advice Disclaimer
– See more at: http://eclipsefs.com/about-us/the-fine-print/
Complaints
At Eclipse Financial Service, we take your feedback very seriously. If you have a complaint about:
- Centrepoint Alliance Limited
- Professional Investment Services Pty Ltd
- Alliance Wealth Pty Ltd
- Centrepoint Alliance Lending Pty Ltd
- a VMAPS account
or one of our financial advisers or mortgage brokers, we need to hear from you.
To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance:
Phone: 1800 653 244
Fax: 07 5574 0180
Mail: Claims Manager
Centrepoint Alliance
Level 13 Corporate Centre One,
2 Corporate Court,
Bundall QLD 4217
or, send us an email.
To ensure your complaint is handled in a timely and efficient manner, please provide full details of the complaint including:
- your full name and contact details
- if relevant, your financial adviser’s or mortgage broker’s name
- the names of any service providers, such as any investment, insurance or credit product providers, associated with your complaint
- any identifying account numbers or other references, such as an investor number, loan number, policy number or superannuation account number
- all supporting documentation
- the resolution you are seeking.
Once the complaint is received, we will:
- provide an acknowledgement immediately
- complete a full investigation into all matters raised
- provide a response letter within 45 days.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
You can contact AFCA by the following methods:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne, Victoria 300
Privacy Policy
Eclipse Financial Planning Pty Ltd, comply with the Privacy Policy of Professional Investment Services.
In December 2001 the Australian Federal Government’s amendment to the Privacy Act came into effect covering all personal information held by organisations. The new legislation strengthened customer privacy protection. PIS have an obligation to protect the privacy of its client information. Our privacy policy reflects the spirit and content of the government’s laws.
This statement addresses potential concerns you may have about how personal information you provide to PIS and its authorised representatives is collected, held, used, disclosed and transferred.
